1. Pre-Inspection:

Before we begin any cleaning service, our trained technicians conduct a thorough pre-inspection of the carpet or upholstery. This allows us to assess the fabric condition, identify specific stains, spots, high-traffic wear areas, and determine any potential concerns. Based on this evaluation, we explain the entire process and provide a clear and transparent quote with no hidden charges, ensuring you know exactly what to expect before we proceed.

2. Pre-Vacuuming:

A crucial first step, pre-vacuuming helps eliminate dry soil, dust, hair, and loose debris that accumulate over time. Removing this layer before wet cleaning prevents it from turning into mud during the wash phase. We use industrial-grade, HEPA-filter vacuums that ensure deep surface cleaning, setting the stage for maximum effectiveness in the next steps of the cleaning process.

3. Deep Cleaning and Stain Removal:

Our deep cleaning process involves using professional hot water extraction machines and eco-friendly cleaning agents that penetrate deep into the carpet or upholstery fibers. This method lifts and removes dirt, allergens, bacteria, and contaminants. We also apply targeted stain treatments on tough spots like wine, ink, grease, or pet stains, ensuring they’re treated with care and attention to prevent fiber damage while restoring freshness and color vibrancy.

4. Drying and Post-Cleaning Inspection:

Once deep cleaning is complete, we use industrial-grade air movers and dehumidifiers to speed up the drying process, reducing the risk of mold and mildew growth. We carefully monitor moisture levels to ensure thorough drying. After drying, our technicians perform a post-cleaning inspection to verify that no spots were missed and that the cleanliness meets our high standards. Any necessary touch-ups are carried out promptly.

5. Final Inspection and Customer Satisfaction:

The process concludes with a final walk-through alongside the customer to review the cleaned areas. We welcome feedback and ensure all expectations have been met or exceeded. Your satisfaction is our top priority. We also offer professional tips on how to maintain the cleanliness, extend the life of your carpets or upholstery, and when to consider scheduling your next service. If needed, we address any remaining concerns on the spot for complete peace of mind.